One's perspective

Using our example on our last blog of the driver who's daughter was in a car accident...
his daughter ended up being ok, some cracked ribs and a car that is totaled but overall she was very lucky.

Because we had the driver planned on 4-5 moves we had to do a lot of last minute switching and planning. We need to look at several things, load dates, delivery dates, the ability for someone to be able to get the customer loaded on the day that they need be. Because these things happen last minute we can not always expect agents to be able to back us up. They may not have a driver available or the equipment or even the floor space in their warehouse.
So we need to look the overall picture over and have to change plans with drivers and agents , again not through any fault of ours but our first reaction and duty is to service our customers. They are innocent to all these happenings, all they know is they contracted with Arpin to move on a certain day. Most people do not have flexibility on load day, they have to move out.

One of the drivers that we had to change was upset and blamed dispatch because they had planned his load weeks ago and he had made plans with his kids.
My first reaction to him is yes it is not good that you may miss some planned time with your kids but thank GOD that you were not the driver receiving the phone call about the accident.

The driver that we asked to change loads "blamed" the dispatcher.
He said that he "lied" to him and that he did not care about him.
Really?
He said- how dare he change something he planned on me weeks ago.
The dispatcher once again was trying to rearrange the jobs because of what happened to somebody else...nothing personal. He was trying to help the customers that had no choice and needed , and should have, the quality service they are paying for.


It is all in one's perspective...