As the great philosopher...

As the great philosopher.. Forest Gump once said....SHIT HAPPENS

In the moving business many hands and many people touch one move. From the first point of contact to arrange the move to the person that does a survey to the packers and loaders and the delivery crew and if a move goes to storage add in warehouse crews and the delivery out people.
Add in traveling hundreds and thousands of miles and many things can happen and could go ...let's say not as planned.

In this business as in many businesses you do your very best to prevent those moments of mishap and train and preplanned and educate and exchange as much information as possible and even then problems can arise.

What separates the good from the great is how you handle the problems because they will happen no matter how much effort is put in.

Everyone needs to work together and address the situation as soon as possible. Do not hesitate or put it off...run to it...hit it head on and push aside the drama and the he said she said game and work the problem. The secret is to let others around even know that there is a problem just quietly access it and come up with resolutions.

I have seen some very cool things happen in operations through the years. Agents and drivers that step up and a part of the solution and are part of the team.
That is when great things happen and yes I believe in what goes around comes around, call it Karma or fate or what ever you want to but I do believe in it.

Yes," shit happens" but it is what YOU do when it does happen that will show YOUR character.