Find That One Item(s)

Years ago, one of our top drivers once told me that when he first arrived at a residence to pack or load, he would introduce himself to the customer and hand them his business card.  Then, he would walk around the whole house and property with the customer and ask questions, listen and watch.  Within that walk, he would find out what was the item or items that they cared most about.

Next, he said he would mother it from start to finish.

It was not always the most expensive item either. It could be an old lamp that belonged to their grandmother or their sports collection or an old end table that held special memories.  If he could wrap it in front of them, then all the better. 

"Once they saw that their prized possession was in good hands, you start to win their confidence", he said.

The prepping of the house was something else that this driver went overboard with: every banister, floor and railing had some kind of protection.  He washed his trailer floors after every trip and always had his pads stacked and strapped.  When he opened his doors to the trailer, you could not help but be impressed.

He took pride in his equipment and in his job.

The driver I speak of was Jack Raymond.

Jack drove for Arpin for over two decades and moved hundreds of families.  He passed away a few years ago from cancer.

Jack was one of the best and he was meticulous in whatever he did.  His crews would tell you that he may not have been the easiest to work for but you certainly learned the right way to do things (just ask our dispatcher Jay Horridge).

Jack was an expert on many subjects which also helped win the confidence of his customers.  He knew cigars, wines and antiques.  He knew baseball (even though he was a Yankee fan) and other sports.  But mostly, Jack knew the moving business and he knew how to win over customers.

Find that one item(s) and mother it.  Thank you Jack...you touched many lives and you live on in our thoughts...